If an incident occurs at your property, which is covered by your policy, please call the
claims number and we will arrange for the incident to be dealt with in accordance with
the terms and conditions of your Service Cover Plan.
Please have your Service Cover Plan number ready when you call. The engineer may
also ask to see your Service Cover Plan documentation when he/she arrives at your
property.
If you have a ‘with excess’ Service Cover Plan, you will have to pay the amount details on
your policy each time you make a claim. We will then cover the cost of the rest of the
claim up to the applicable claims limit. Excess payment(s) will be taken when you call
to make a claim. We can only accept payment using the following cards: Mastercard,
Visa or Visa Delta. An excess payment is required for each new unrelated claim (i.e. not
arising directly from the same incident). Your excess payment(s) will be refunded if for
whatever reason the claim is cancelled prior to the engineer attending or, where after
initial inspection, the incident is not covered by your Service Cover Plan.
Your policy will continue for the period of 12 months, unless it is cancelled by you or us
before then. You have certain rights to cancel your policy, and these are set out below.
Our cancellation rights are also set out below.
If you wish to cancel your policy; you (as the named policyholder) or an authorised
representative, must contact us by calling our customer service number or writing to us
at our registered address.
You may cancel your Service Cover Plan at any time and choose an appropriate
cancellation date. Depending on when you cancel and whether you have made an
insurance claim or received any non-insured service(s), any refund of premium paid to
you, or premium owed by you may be calculated as follows:
WHAT IF I MISS A PAYMENT?
You are responsible for informing Drain Swift Ltd of a change of your address so that
your Service Cover Plan can be transferred to your new property. Please phone or write
to us to advise us of a change of address. We will check whether your cover is
appropriate for your new property before it is transferred.
Only the named policyholder(s) or an authorised representative can make a formal
complaint. If you wish to register a complaint, please contact us in writing or by
telephone within 8 weeks.
By selecting a service, you agree to pay Drain Swift Ltd the one-time and/or monthly or
annual fees indicated / invoice for (additional payment terms may be included in other
communications). Subscription payments will be charged on a pre-pay basis on the day
you sign up for an Upgrade and will cover the use of that service for a monthly or annual
subscription period as indicated. Payments are not refundable.
By requesting and receiving a product or service, you agree to pay Drain Swift Ltd the
applicable fees and any recurring fees. Applicable fees will be invoice starting from the
day your services are established and in advance of using such services. Any and all
materials and products used to complete work which is undertaken by Drain Swift Ltd
remain the property of Drain Swift Ltd until payment has been made by the client in full.
Failure to make payment in the instructed time (which is made at our discretion) will
result in materials and products being reclaimed and removed from site.
Drain Swift Ltd reserves the right to change the payment terms and fees upon thirty (30)
days prior written notice to you.
Your payment on your bank statement will appear as: DRAIN SWIFT LTD
Only repair and installation works carried out by Drain Swift Ltd including relining and
excavations are guaranteed. Cleared blockages and their re-occurrence are not
guaranteed as we cannot be held responsible for or control what is disposed of and put
through drains via toilets, sinks and any other drain entries.
You are covered for incidents relating to your plumbing and drainage. The engineer will
resolve the immediate problem by repairing or replacing leaking pipes; clearing
blockages; restoring toilet facilities, repairs to leaking overflows; investing the causes of
noisy pipes and quietening these where they can be accessed. The engineer will leave a
blocked drain running clear by clearing the drain or repairing the replacing the damaged
section of waste pipe. This will include the temporary reinstatement of any excavations
carried out as part of the claim.
You are also covered for a leak or blockage in your water supply pipe. An engineer will
locate the leak or blockage and repair, replace or unblock the affected section of the
water supply pipe. This will include the permanent reinstatement of any excavations
carried out as part of the claim.
